For additional questions or concerns regarding accessibility at the Martin Marietta Center for the Performing Arts, please email us at pacfrontofhouse@raleighnc.gov.
Accessibility
We are committed to providing an environment where all services, performances, and facilities are available to each and every one of our guests.
Accessible Parking
Accessible Parking
The parking deck located on the corner of Salisbury and South Street and both parking lots located directly across from the Martin Marietta Center for the Performing Arts on South Street have multiple accessible parking spaces.
Drop-Off Area
The drop-off area is located in the brick area, directly in front of Lichtin Plaza, in front of the building on South Street. Driving on Lichtin Plaza is strictly prohibited.
Accessible Restrooms
A.J. Fletcher Opera Theater
Main Level: The men’s restroom is located on the west side of the Lobby (Raleigh Memorial Auditorium-side) and the women’s restroom is located on the east side of the Lobby.
Balcony Level: Both restrooms are located on the east side of the Balcony Lobby.
Meymandi Concert Hall
Orchestra Level: Both restrooms are located in the rear hallway behind the Orchestra area.
Lower Balcony Level Main entrance floor. Both restrooms are located next to the main staircase.
Upper Balcony Accessible by the elevator located on the west side Salisbury Street-side of the lobby. Both restrooms are located on either side of the center Lobby staircase.
Raleigh Memorial Auditorium
Main Level: The newly renovated women’s restroom can be accessed via ramp on the east side (Fletcher-side) of the innermost lobby. Men’s restrooms and additional women’s restrooms can be found in both hallways leading into the Dress Circle and Orchestra sections of the theater.
Mezzanine and Balcony Level: The newly renovated restrooms can be found in the Balcony Lobby, which can be accessed by elevator located in the center of the inner lobby.
Please note that a family / gender neutral restroom is also available in the Inner Lobby of Raleigh Memorial Auditorium.
Accessible Seating
Wheelchair accessible and companion seating is available in all venues at the Martin Marietta Center for the Performing Arts.
Our wheelchair-accessible seating is an open, level space that accommodates one person using a wheelchair. Up to three companion seats are also available next to each wheelchair-seating location.
Accessible seating locations vary in location by venue. Images are included below of each area by venue. Please note in Raleigh Memorial Auditorium and Meymandi Concert Hall these seats are a "jump-seat" style with no armrest.
Meymandi Concert Hall
Fletcher Opera Theater
Certified Sensory Inclusive Venue
We have partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs.
Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources which are available for checkout (at no cost by leaving an ID) upon request at our Ticket Counters and Box Office located at the entrances of each of our venues.
Download the KultureCity App below to view our social story and be better prepared for attending a performance or event at one our venues.
App Store: http://bit.ly/KCiphone
Google Play: http://bit.ly/KCandroid
If you have any specific questions about KultureCity, please don't hesitate to email us directly at PAC.Info@RaleighNC.gov.
Courtesy Wheelchairs
A limited number of wheelchairs are available for guests on a first come, first served basis. A drivers license is required to reserve a wheelchair. Upon arrival to the Martin Marietta Center for the Performing Arts please see an Usher for assistance.
During a performance, if you would like to store your personal wheelchair or walker, an Usher staff member will be happy to store that in a safe and dedicated location in each venue.
Upon intermission, should there be one, and at the end of the performance our Usher team will return that item for your departure of the venue.
Hearing & Visually Impaired Accommodations
American Sign Language Interpreters
American Sign Language Interpreters are available upon request. Requests for this must be made two to three weeks in advance of the performance by emailing pacfrontofhouse@raleighnc.gov.
Assistive Listening Devices
Assistive Listening Devices are available in A.J. Fletcher Opera Theater, Meymandi Concert Hall, and Raleigh Memorial Auditorium at no charge. They are available in Kennedy Theatre when applicable.
We offer the traditional FM "radio" technology. To obtain a listening device, please see an Usher or Box Office Staff. A driver’s license is required to reserve a device.
FM Receiver and Earphones
With this option we provide a small FM receiver and earphones.
You are welcome to bring your own headphones or earphones to use with the provided receiver.
FM Receiver and Neckloop*
With this option we provide a small FM receiver and neckloop. The neckloop transmits sound directly to hearing aids and cochlear implants that contain a telecoil (sometimes called a T-coil).
Ask your hearing device provider whether your hearing aid or cochlear implant has a telecoil and how to use it with an assistive listening receiver. Most hearing aids and all cochlear implants contain a telecoil, but the telecoil program may need to be activated by your provider.
*Neckloops donated by the Wake Chapter of the Hearing Loss Association of America.
Audio Description Services
An Audio Description Service is also available courtesy of Arts Access. Requests for this must be made at least two weeks in advance by emailing pacfrontofhouse@raleighnc.gov.
Purchasing Accessible Tickets
To purchase accessible tickets online, visit our Calendar and select the ticket icon for the show you are interested in attending. You will be redirected to Ticketmaster to purchase tickets.
1. On the right menu click on "Filters"
2. Click on the accessible icon and click 'Apply Filters'
3. You will be able to select your seats and purchase your tickets from there. If you require assistance purchasing tickets for accessible seating, please contact us or visit the Box Office (open Monday through Friday, 10 am - 2 pm).
Mamava Lactation Pod
We provide a dedicated, secure, and clean space for breastfeeding moms with the Mamava Pod, located on the East side of the Meymandi Concert Hall lobby space on the street level. The pod can be accessed with the Mamava app or via the numeric keypad on the external lock (code:8008).
Requests
Further information and specific accessibility requests can be made by emailing PACFrontofHouse@Raleighnc.gov.
Service Animals
Service animals are welcome at Martin Marietta Center.
Upon arrival, you will enter through our security screening (various options depending upon your needs). If you need assistance to your seats, our usher staff will be happy to assist you accordingly.
Please note that the handler is responsible for the service dog at all times, including but not limited to damage to venue property or any disturbances to the event and/or other guests. Venue staff reserve the right to ask for the animal to leave if disrupting the event or other guests.
Web Accessibility
Martin Marietta Center for the Performing Arts is committed to providing a website that is accessible to everyone.
To further this commitment, we are using Web Content Accessibility Guidelines 2.2, Level AA, which provides standards for making web content more accessible for all visitors, including people with disabilities.
Continuous Monitoring of Content
In the interest of staying ahead of emerging technology, the Martin Marietta Center for the Performing Arts website is tested regularly with the latest software and methodologies to maintain accessible content for all. Specifically, the Martin Marietta Center for the Performing Arts website is tested with assistive technology including screen reader software, alternative input (keyboard only) functionality, color contrast analyzers and magnification software. In addition to accessibility compatibility testing, the Martin Marietta Center for the Performing Arts website is also tested for usability. It is our goal to not only meet the minimum accessibility standards, but to exceed them by ensuring that the website is also usable. We are committed to addressing any issues that may arise while accessing our digital content and will readily provide assistance as needed if immediate solutions are not available.
Do You Need Assistance?
If you are having issues accessing any information on our website, please contact Sarah McAlister at sarah.mcalister@raleighnc.gov promptly. Your experience and ideas are our highest priority. No issue is too small and we welcome your feedback.
Endorsement
Endorsed by Ablr, an accessibility company who employs and utilizes people who are blind and visually impaired in providing audits, training and consulting for all digital content.